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Copy of Our Policies Nov 2020

DELIVERY OR PICK UP

Choose an option to deliver or pick up at check-out online.  DELIVERY: Expect delivery within 2 hours, Mon-Sat, between 9-3. You must be available to accept the package as safely as possible. PICK UP & CURBSIDE PICKUP: You will be notified when your order is ready.

DELIVERY POLICY
You will be notified by email or text message that your order is on the way. Please indicate to the driver that you've accepted the delivery. For example, you can wave through the window, answer the phone from the driver, or leave us a note with special instructions. Delivery cost is $10 or free with orders over $150 within Winnipeg and occurs within 2 hours, Monday to Saturday, 9:00 AM - 3:00 PM. For delivery outside of Winnipeg, please contact wendy@gimlifish.com.

PICK UP POLICY
You will be notified by email or sms message that your order is ready for pick up. Pick up is available during regular store hours. At check-out online at Gimlifish.com, choose the location from where you would like to pick up your order. Orders are usually ready in 20-45 minutes or as we are able. FOR CURBSIDE PICKUP at Pembina, please call 204-477-6831 to let us know you are here. For curbside pickup at St Mary's, please call the store at 204-256-3474 to let us know you are here. For curbside pickup at Dufferin, please call the store at 204-589-3474.  Ensure the correct name and/or order number is provided. 

SHIPPING
For shipping outside of Manitoba, please email wendy@gimlifish.com. 

CUSTOMER SERVICE
We pride ourselves on exceptional customer service. Our seafood experts are knowledgeable about our products and always glad to assist you. Gimli Fish is proud to offer 3 locations in Winnipeg and is available online as well.

GIMLI FISH GIFT CARDS
Online Gift Cards can be purchased for online use only. Physical Gift Card are available in store. 

PAYMENT OPTIONS
We honour most major credit cards and your card information is used securely and complies with current industry standards.

RETURN POLICY
For assistance with a return or exchange, please visit us at 596 Dufferin Ave, Monday to Friday. Products in tact with original packaging along with the receipt may be exchanged up to five business days of your purchase, however, some conditions apply. Gift baskets, gift cards, and online coupon codes are final sale.