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Our Policies

DELIVERY OR PICK UP

Choose an option to deliver or pick up at check-out online.  DELIVERY: Expect delivery within 2 hours, Mon-Sat, between 9-3. Deliveries will be left at the door OR as indicated. PICK UP: You will be notified when your order is ready.

DELIVERY POLICY
You will be notified by email or sms message that your order is on the way. During restrictions regarding covid-19, packages will be left at the door. Please indicate to the driver that you've accepted the delivery (unless arrangements were made prior). For example, you can wave through the window, answer the phone from the driver, or leave a note with special instructions. Delivery cost is $10 or free with orders over $150 within Winnipeg. Please contact us for a quote for delivery within Manitoba. For Winnipeg, delivery occurs within 2 hours, Monday to Saturday, 9:00 AM - 3:00 PM. You may contact us for an alternate delivery time if you require. 

PICK UP POLICY
You will be notified by email or sms message that your order is ready for pick up. Pick up is available during regular store hours. At check-out online at Gimlifish.com, choose the location from where you would like to pick up your order. Orders are usually ready in 20-45 minutes or as we are able. For curbside pick up at Pembina, please call 204-477-6831 to let us know you are here. For curb side pick up at St Mary's, please call the store at 204-256-3474 to let us know you are here. For curb side pick up at Dufferin, please call the store at 204-589-3474. At anytime and when available, you can chat with us online for any requests. Also, ensure the correct name and/or order number is provided. If you have special instructions, you can leave a note in your order or contact us.

CUSTOMER SERVICE
We pride ourselves on exceptional customer service. Our seafood experts are knowledgeable about our products and always glad to assist you. Gimli Fish is proud to offer 3 locations in Winnipeg and is available online as well.

GIMLI FISH GIFT CARDS
Online Gift Cards can be purchased for online use only. Physical Gift Card are available in store. 

PAYMENT OPTIONS
We honour most major credit cards and your card information is used securely and complies with current industry standards.

RETURN POLICY
For assistance with a return or exchange, please visit us at 596 Dufferin Ave, Monday to Friday. Products in tact with original packaging along with the receipt may be exchanged up to five business days of your purchase, however, some conditions apply. Gift baskets, gift cards, and online coupon codes are final sale.